Order Cancellation Policy

At Northstar Bison, we work hard to process and ship orders as quickly as possible so you can receive your products without unnecessary delays.

If you need to cancel or modify your order, please contact us immediately after placing it. While we will make every reasonable effort to accommodate your request, we cannot guarantee that changes or cancellations will be possible once an order has been submitted.

Because many orders enter our fulfillment process shortly after they are placed, requests to cancel or modify an order may not be received in time to stop processing or shipment.

If we are able to cancel your order before it has been processed or shipped, a 20% cancellation/restocking fee will be deducted from your refund to cover processing, operational disruptions, and administrative costs.

Once an order is being processed for shipment, it can no longer be canceled. If you wish to return eligible items after delivery, please refer to our Refund & Return Policy for additional information.

If you have questions about your order, please contact our Customer Care team as soon as possible, and we'll be happy to assist you.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select upon creating the subscription. 
Your payment details will be stored securely and you'll be charged for each of these orders at the time of auto-renewal. If you don't want to renew a subscription you can pause, skip, or cancel it prior to the renewal date. 
If you want to cancel or change your subscription, you can do it at any time prior to renewal. You will recieve messages about your upcoming subscription renewal to alert you of the order processing. To make any modifications to your subscription you can log in to your account to manage your subscription from there.